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Lending services: Library card, lendind, and renewing & returning of loans

Lending services at the Aalto University Learning Centre

Library card and lending

Lending from the Aalto Univeristy Learning Centre requires a valid library card. The same card is valid in all our service points.

Any of the Learning Centre service points can issue you a library card. To qualify for a library card you will need to present an official personal identification document and you must have a postal address in Finland.

We recommend that you fill the library card application form beforehand.

Library cards of other Finnish universities can also be activated as library cards at our service points. Customer information data on the Learning Centre registry are separate from other libraries and these data do not transfer between libraries.

The customer is responsible for the use of his/her library card. Each library card is individual. If the card goes missing, the customer must notify the Learning Centre of this immediately.

PIN code

The PIN code of the library card is a 5-8-digit password (no letters). The default code is 12345. The PIN code allows you to use self-check machines and to connect your library card to your account in Aalto-Finna service. The code can be changed in My Profile.

If changing the code does not work, contact the library by email: oppimiskeskus@aalto.fi or visit one of the service points of the Learning Centre. A forgotten PIN code can be retrieved at the customer service.

Loan periods

Learning Centre loan periods vary as follows:

Collection Loan perdiod

Books that can be loaned (on all floors)

4 weeks
Textbooks, DVDs (1st floor) 2 weeks
Short loans (1st floor) 24 hours
E-books See E-books guide

Loans will never be due on Saturdays or on the days when all the Learning Centre service points are closed.

Making reservations

You can make a reservation in Aalto-Finna to an item that is at the moment borrowed by another customer or available on the shelf. Alternatively, you can ask the library staff to make the reservation for you. The reservation is valid for one year.

You will receive a notification by email when the reserved book has arrived. Reserved books that can be picked up by self-service are kept in the borrower’s name for 5 working days. Some reservations may only be picked up from customer service during service hours. Reserving items is free of charge.

Reservations ordered from the National Depository Library and interlibrary loans can only be picked up from the service point mentioned in the item available notice during service hours.

Short loans or items you already have borrowed can not be reserved.

Aalto University staff can use Aalto Direct service to make reservations.

Cancelling reservations

You can cancel a reservation in your own account in Aalto-Finna under Holds and Requests. You may also contact customer service to cancel a reservation.

If a reservation is not picked up or cancelled by the due date, 2 euro fee will be charged.

Loan renewals

Loans from Learning Centre can be renewed 99 times (except DVD's only 2 times).

A loan can not be renewed if:

  • the item has been reserved by another customer,
  • the customer has a patron block,
  • the loan is short loan (24 h),
  • the loan is a keycard (see more information about keycards).

Loans can be renewed:

  • by self-service in Aalto-Finna,
  • by email,
  • by phone call,
  • in all service points during customer service hours.

Contact information and opening hours

Returning loans

Book loans can be returned to all service points of the Learning Centre during customer service hours or by mail.
Contact information and opening hours

In most cases, loans are returned using self-returns machines. In Harald Herlin Learning Centre, the self-returns machine is in the main lobby, next to customer service desk. Machines in other service points are also near customer service desk. If you are unable to return loan with the machine (e.g., loans from the National Depository Library and interlibrary loans), you can return them to customer service during service hours or outside service hours in returning boxes.

Outside the customer services hours loans can be returned as follows:

  • Harald Herlin Learning Centre, Otaniementie 9.
    Location of return box: outside to the left from the main enterance, next to the 24/7 entrance.*
    When books can be returned: at any time.
  • Learning Hub Rooftop, Runeberginkatu 14-16.
    Location of return box: on the 5th floor, next to customer service desk.
    When books can be returned: Aalto staff & students at any time, other customers during building’s opening hours.
  • Learning Hub Atrium, Maarintie 8.
    Location of return box: outside the learning hub.
    When books can be returned: during building’s opening hours.

Short loans (24 h) can only be returned to the Harald Herlin Learning Centre. Keycards can only be returned to Harald Herlin Learning Centre customer service and only during the customer service hours.

Loans have to be returned or renewed by their due date. If loans are returned or renewed late, the customer is charged according to the Learning Centre’s price list.

If loans are not returned or renewed in spite of the reminders sent to the customer, the Learning Centre is entitled to transfer the case to a debt collection agency who will carry out the collection. In some cases, also customer fees may be transferred to a debt collection agency.

Usage regulations

Once you have obtained a library card, Learning Centre usage regulations and price list apply to you:

The loans must be returned or renewed by the date they are due for return. Fees charged for overdue items are determined according to the service price list.

If loans are not returned or renewed despite the reminders sent to the customer, the Learning Centre can commission them to be collected by a debt collection agency. In some cases, the collection agency can be commissioned to collect unpaid overdue fees.

Updating contact information

Contact information changes to other units or registries in Aalto University are not transferred to the Learning Centre for information security reasons.

The customer must notify the Learning Centre of changes to his/her contact details:

Keycards

The Learning Centre lends keycards to the students of Aalto University which grant access to the facilities of the university at Otaniemi campus outside regular opening hours.

The borrower must hold a valid Aalto University library card and either a valid Aalto University student card, official certificate of student status, or a particular written permission for a keycard. The borrower is eligible only for a keycard to the Aalto University unit which he/she has a right to study in or which is printed on the written permission. The borrower may have only one keycard at a time to a university unit.

Further details and rules

Ordering from the National Repository Library

The National Repositary Library is a joint repository for books and journals for all Finnish libraries, from where Aalto University students and staff can order books and article copies through Aalto-Finna.

Instructions for making orders