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Use of e-resources: Problems in using e-resources?

The use of electronic resources licensed by the Aalto University Learning Centre.

Try this if you have problems using e-resources

  • Check e-resource availability from  Aalto-Primo
  • Clear your browser's cache
  • Try other browser
  • Try accessing the e-resource with other type of connection, for example using VPN connection instead of other ways of remote access (more information about  VPN connection)
  • Try another way of accessing the e-resource (for example if the link to a journal or a book does not work, find the publisher's database from Aalto-Primo and search the journal or book from there)

Let us know about a problem

If you still can't access the e-resource, let us know: oppimiskeskus@aalto.fi

Describe the problem as accurately as possible. Let us know about the following things:

  • Name of the e-resource you have problems with?
  • What is the URL of the e-resource?
  • Does the problem concern the whole database or only a part of it? (for example the whole publisher's database or only an individual e-journal)
  • How does the problem occur? (you can send us a screenshot of an error message)
  • How long has the problem occurred?
  • Does the e-resource recognize Aalto University subscription (can you see Aalto University name or logo)?
  • How are you trying to access the e-resource (for example Aalto-Primo, LibGuides, proxy list...)?
  • Are you trying to access the e-resource from Aalto University network or remotely?