If you still can't access the e-resource, let us know: oppimiskeskus@aalto.fi
Describe the problem as accurately as possible. Let us know about the following things:
- Name of the e-resource you have problems with?
- What is the URL of the e-resource?
- Does the problem concern the whole database or only a part of it? (for example the whole publisher's database or only an individual e-journal)
- How does the problem occur? (you can send us a screenshot of an error message)
- How long has the problem occurred?
- Does the e-resource recognize Aalto University subscription (can you see Aalto University name or logo)?
- How are you trying to access the e-resource (for example Aalto-Primo, LibGuides, proxy list...)?
- Are you trying to access the e-resource from Aalto University network or remotely?